Exceptional Customer Experience Always
We offer Managed IT Services to companies who want an
exceptional customer experience, with minimal downtime and problems quickly resolved. We do this by offering the
most secure solutions, based on the very best – and most proactive
– support and customer service in the industry.
Frustrations & Challenges
Is IT getting in the way of your team doing their jobs effectively? Is your team complaining about their IT systems being too slow? Poor performing IT = Poor performing people. Do you have difficulty accessing your data and working remotely? The challenge of improving business efficiency or planning for the future, when your IT systems aren’t performing at their best can be difficult. With KBS IT support, you benefit from proactive maintenance and real-time 24/7-365 monitoring, ensuring peak performance of your IT systems, directly contributing to enhanced team productivity.
Are you satisfied with the experience and service delivery of your existing IT support provider?
At KBS, we understand the challenges businesses often face with the customer experience provided by their current support services. We address these challenges head-on, ensuring that our clients receive not just technical solutions, but a superior level of IT support and service that truly aligns with their business objectives.
At the heart of our ethos lies the mantra "Exceptional Customer Experience Always," our mission values to unlock the modern owrkplace for our customers, using cutting edge digital technology, to create environments that are secure, inspire creativity, foster collaboration and optimise efficency with a commitment deeply embedded in every service we offer to our diverse range of business clients.
Recognising the critical importance of cyber security and regulatory compliance, our Managed IT Services are designed to exceed expectations, rather than just meet them. We take pride in delivering unparalleled customer service, providing proactive end-to-end solutions across your IT infrastructure and network.
Our approach to cyber security ensures minimal downtime, mitigation of cyber risks, and rapid resolution of issues.By prioritising customer needs and continuously innovating in our service delivery, we ensure that our clients enjoy an exceptional customer experience. This dedication makes us a trusted partner in their business growth, helping them overcome any dissatisfaction with previous IT support experiences.
In an era where cybercrime is escalating rapidly, safeguarding your business against these threats is paramount. KBS provides robust cybersecurity solutions tailored to the unique risks facing your business. The security, availability and recoverability of your business data is the lifeblood of your organisation. Can you recover from the potential damage? Can you risk falling out of data compliance? As a Certified partner for ISO27001 Information Security, our layered approach gives you comfort that we understand the complications that lie around Cyber Security. It's not a one fix fits all.
In today's fast-paced business environment, a one-size-fits-all approach to IT simply isn't sufficient. Your business is unique, and so are your IT requirements. As your business evolves, your IT infrastructure should too. Choosing KBS means partnering with a team that understands the importance of scalable and customisable IT solutions. Whether you're expanding your team, downsizing, exploring new markets, or implementing new business processes, our Managed IT Services are designed to flexibly scale and adapt. This ensures that your IT infrastructure supports your business objectives at every stage. Experience the reassurance that comes with knowing your IT systems can grow and change as swiftly as your business does.
Is IT taking up most of your time to manage or even fix? Or is there things that you know you would like to do but don;t have the budget or even the time?
Does your IT Service provider respond to issues quickly and effectively? Does your IT Service Provider deliver solutions for change around automation, collaboration and security?
Your time is better spent on your company not your IT. We are experts at helping companies streamline their IT management, freeing your time to focus on core business activities. Our expertise is your asset, offering you peace of mind and efficiency. We become an extenion to your team and business. With our Managed IT Services, you get unlimited support time, so you don't have to waste yours and access to qualified support engineers who will keep you informed. We hold first-response and ticket closure times to the highest standard via our enterprise level ticketing system.
In the dynamic world of business, one size does not fit all, especially when it comes to IT Support. Recognising the uniqueness of each business, we adopt a personalised approach, ensuring our IT services are tailored to meet your specific needs. Our mantra, “Exceptional Customer Experience Always,” is at the heart of everything we do, making us your ideal partner for Managed IT Services.
Our UK-based, 24/7/365 lights-on, IT service desk is the beating heart of our managed IT service provision. From here, we deliver industry-leading service levels – including a first contact resolution rate of 84%+ (frequently hitting 90%) and 10 seconds average response time for both phone and ticket channels.
Placing emphasis on user satisfaction and experience, the KBS service desk operates in an ITIL-aligned manner, managing support re-quests and working with customers’ internal service management teams. The service desk can also either own or align with (depending on if the customer retains ownership) the wider change management and major incident management processes.
With many businesses continuing to work remotely orimplementing a hybrid setup, access to fast IT support is a must have for employees. We have carefully designed a range of packages to suit your companies specific needs. Strategically designed, our inclusive packages have been developed to support businesses of all types and sizes.
Speed of resolution is at the forefront of our Service desk performance which is why when customers call, we answer in under 1 minute. We also focus on the quick resolution of tickets to minimise disruption for our customers.
With many businesses continuing to work remotely orimplementing a hybrid setup, access to fast IT support is a must have for employees. We have carefully designed a range of packages to suit your companies specific needs. Strategically designed, our inclusive packages have been developed to support businesses of all types and sizes.
Our onboarding process is streamlined and fully documented, supported by our advanced Enterprise Ticketing System. This ensures a smooth transition and integration of our services into your business.
Our unified billing system simplifies your monthly invoicing, covering all our products and services, ensuring a hassle-free experience.
We’ll work with you to understand your business goals and aspirations, so we can deliver a roadmap detailing exactly how you can get there. We’ll tailor the amount and level of consultancy to your needs.
So, whether you’re an SME looking for initial consultation and project delivery, or an IT manager with an in-house team, looking for further expertise and resource or guidance at a tactical level, we can help.
We prioritise our customers, offering friendly and efficient IT Support. Our team is dedicated to ensuring your IT requirements are met with utmost care and professionalism.
We pride ourselves on our high first-contact fix resolution and customer retention rates. Our approach is proactive, aiming to resolve issues swiftly and efficiently.
Our Managed IT Services are designed to provide an exceptional customer experience with minimal downtime.
At KBS, one of our goals is to prevent problems before they arise. And to do that, we will monitor all of your IT processes around the clock. That way, if anything were to go wrong, we’ll be able to catch it and address it before it has an impact on your business.
We resolve problems quickly, offering the most secure solutions backed by proactive support and unparalleled customer service. Our industry-leading customer service, secure IT solutions, and total proactivity ensure that your business is equipped for today and prepared for tomorrow.
Our dedicated IT Service Desk offers you a team that will support your business 24/7, 365 days a year solely from our UK based offices, whether they are becoming your IT support or wrapping around your existing IT team. Dedicated IT Service Desk is part of a suite of Managed IT Services we provide.
Our dedicated Service Desk is made up of technology experts and support analysts from 1st to 3rd line, who are on hand to predict, diagnose and rectify faults. They work closely with our dedicated ITIL team and are Microsoft certified standards ensuring best practices are followed.
Our IT support services can support businesses through ticket logging and monitoring from 1st to 3rd line providing a dedicated service for you and your employees. With the ability to support customers across multiple channels; via remote applications, telephone, email, customer portal and chat.